30 Day Exchange or Refund

Buy with confidence

The 2015 customer directive gives you, the customer, very clear rights, and means you can buy from Yorkshire Car Supermarket with complete confidence.

We go the extra mile to check every car and put it through a stringent health check to make sure it is free from major issues.

We then supply every car with a free warranty including 12 months recovery. You have the option to upgrade the guarantee for greater peace of mind, our advisers can discuss the options with you.

And as if that is not enough, if you do find a serious problem with the car, in the first 30 days, we will happily exchange it, or you can have a full refund!*

Terms and conditions

Refunds are subject to you, the customer, demonstrating that the serious fault existed on the car when you purchased it (as per the customer directive).

Once the refund is agreed, it will be the customers responsibility to return the car to Yorkshire Car Supermarket, at their expense.

Warranties/Guarantees are non refundable.

Additional work carried out at the customers request is non refundable, ie paintwork.

Refunds will be paid within 14 days of return of the vehicle.

If there was a part exchange, and this car is still available,Yorkshire Car Supermarket, reserve the right to return the car as part of the balance, at the part exchange value, less any costs incurred on the car (paintwork, service work etc).

Where a customer had negative equity, it will be their responsibility to repay the amount to Yorkshire Car Supermarket, once the car has been returned.

Any finance agreement will be cleared once the car is returned.

Where a customer chooses a replacement car, they can swap “like for like” on price, or add/refund any difference on screen price.

Finance can be re arranged on the exchange car, on the same terms.

A customer can only have one exchange.

Of course where there is a fault you would like repairing, we will be happy to do this. If a repair is uneconomical we reserve the right to offer an exchange or full refund.

Service items required are not considered reasons for returning a vehicle.

It is the customers responsibility to maintain the car once purchased.

*does not apply to vehicles bought for commercial use or cars sold for spares/repairs